Zelle^® is a fast, safe and easy way for small businesses to send, receive, and request money typically within minutes¹ with customers and eligible vendors they trust. If your customers use Zelle^® within their financial institution’s banking app, they can send payments directly to your Banesco USA bank account with just your email address or U.S. mobile number.

You can send, request or receive money with Zelle^®. To get started, log in to the Banesco USA online banking or mobile app and select “Transfer & Pay” and select “Zelle^®”. Enter your email address or U.S. mobile phone number, receive a one-time verification code, enter it, accept terms and conditions and you’re ready to start sending and receiving with Zelle^®. If your customer is using Zelle^® through their banking app, they’ll be able to pay you with Zelle^®. You’ll receive a payment notification once your customer has sent you money in response to your request. If your customer is enrolled in the Zelle^® app, they will not be able to send you money with Zelle^®, and you should arrange for a different payment method.

There are a few ways you can encourage your customers to pay you with Zelle®. Tell customers verbally that you accept payments with Zelle^®, and that they can easily send you money right from their banking app.  

• Include it on an invoice. We recommend adding “I accept payments with Zelle^® ” or “Pay me with Zelle^® ”.

• Use Zelle® to request money from your customers (which will send them a notification telling them you’ve requested payment with Zelle^®).²
• Download Zelle^® marketing assets for free from zellepay.com and add them to your website, social media and more!

  Please note, you’ll only be able to receive payments from consumers using Zelle^® through their financial institution’s banking app. You will not be able to receive payments from consumers enrolled in the Zelle^® app.

Neither Banesco USA nor Zelle^® offers purchase protection for payments made with Zelle^®.

No, Banesco USA does not charge a fee to use Zelle^® with a small business account for domestic clients.

Keeping your money and information safe is a top priority for Banesco USA. When you use Zelle^® within our online banking or mobile app, your information is protected with the same technology we use to keep your Banesco USA account safe.

Whether you use Zelle^® with a business account or a consumer account, Zelle^® uses the same network to initiate payments to small businesses and consumers. Consumers who are already enrolled with Zelle^® through their banking app don’t need to do anything different to send money to a small business. The experience is slightly different for small businesses, as small businesses cannot currently send payments to or receive payments from consumers who are only enrolled in the Zelle^®

Read the updated terms and conditions that were provided by Banesco USA. As a current Zelle^® user, once you log in and accept new Terms of Service, any of your email addresses or U.S. mobile numbers associated with a business account will be recognized as businesses in Zelle^®. There’s no need to re-enroll or take additional action to continue using Zelle^®. Your current activity, pending payments and recurring payments will not be affected.

To get started, log in to Banesco USA online banking or mobile app. To enroll a small business bank account with Zelle^®, you must use a different U.S. mobile number or email address than the one you used to enroll your personal bank account with Zelle^®. For example, crystal@email.com would be connected to your personal checking account, and 555-555-1234 would be connected to your small business bank account.

No, Zelle^® does not integrate directly with accounting software at this time. However, since Zelle^® is connected to your bank account, you are able to see all Zelle^® transactions in your online banking transaction records. If your bank account transactions feed into accounting software, you will see the Zelle^® transactions.

To determine whether your small business is eligible to use Zelle^® log in to your mobile banking app and look for Zelle^®. If you’re able to enroll with Zelle^® using your small business checking account, then you are eligible to use Zelle^®

Please call Banesco USA at 1-888-228-1597 so we can help you.

In order to use Zelle^® the sender and recipient’s bank or credit union accounts must be based in the U.S.

You can only cancel a payment if the small business or consumer you sent money to hasn’t yet enrolled with Zelle^®. To check whether the payment is still pending because the recipient hasn’t yet enrolled, you can go to your activity page, choose the payment you want to cancel and then select “Cancel This Payment.” If you send money to a small business or consumer that has already enrolled with Zelle^® through their bank’s mobile app, the money is sent directly to their bank account and cannot be canceled. This is why it’s important to only send money to people you trust, and always ensure you’ve used the correct email address or U.S. mobile number when sending money. If you try to send money to a consumer who is only enrolled in the Zelle^® app, the payment won’t go through, and a message will pop up to let you know the payment cannot be completed. With small business accounts, Zelle^® does not currently support sending money to enrolled users in the Zelle^®; app. If you sent money to the wrong person, we recommend contacting the recipient and requesting the money back. If you aren’t able to get your money back, please call us at 1-888-228-1597 so we can help you.

Banesco USA business account holders can send up to $5,000 per day, up to $25,000 per month. There are no limits to the amount of money you can receive with Zelle^®. However, remember that the person sending you money will most likely have limits set by their own financial institution on the amount of money they can send you.