Email is the most common form of web communication today. But more importantly, it’s the unique identifier for many online account logins, which is the reason it’s still highly targeted by cybercriminals.

Once hacked, your email can be used for just about anything on the web. Cyberattackers can attempt to pilfer personal data acquired through an online account, including your credit card information. They may try to log in to your online banking account.

How you know if your email has been hacked:

• Friends and family are getting emails or messages you didn’t send.
• Your Sent Messages Folder has messages you didn’t send, or it has been emptied.
• You receive unexpected emails.
• Unexpected password reset emails.
• Different IP addresses show up on your log.

If you encounter one or more of the above signs that your email account has been tampered with, there are several things you should do as soon as possible. Taking immediate action will hopefully minimize damage and prevent issues from happening again in the future.

What to do when your email has been hacked:

• Change your password.
• Set up a new email account.
• Alert friends and family.
• Run antivirus and clean up your devices.

Below are some easy steps to protect yourself online. They can help protect your family and friends too and help to prevent your email from being hacked:

• Use a password manager and two-factor authentication wherever possible.
• Use unique passwords for important sites, like your bank and email.
• Don’t click suspicious links in emails or texts.
• Use a VPN on your computer and your phone.
• Don’t use public Wi-Fi or public computers.
• Get a strong antivirus.
• Keep all of your computer and smartphone apps regularly updated.

Remember to always contact Banesco USA to report any suspicious account activity or information security-related events.

To contact a Banesco USA Client Care Specialist, call toll-free from:

USA: 1-888-228-1597

Venezuela: 0-800-122-8226

Monday to Friday from 8:30 AM – 5:00 PM